More calls in less time with greater ease
Do more with less: the iPECS ® Attendant enhances handling of your valuable inbound calls. With the iPECS ® Attendant software, your busy receptionist can route calls with the click of a mouse, or drag and drop without switching PC and phone. The monitoring window shows the status of all users; and thus, at a glance, the attendant is aware of the presence of employees through graphical icons: idle, busy, DND, calls waiting, and so much more. Real-time presence lets the attendant take alternate action, such as sending the call to voice mail, or just clicking the station icon to transfer.
Flexible and efficient call handling
The queue window displays the call waiting list along with waiting time and priority. By using simple mouse clicks or drag and drop action, calls can be answered in order of importance. While on a call, the attendant can search the directory or the phone book to find the destination name or number, so as to quickly transfer calls. Should the user be busy, the attendant can send a text message or, if conditions warrant, intrude on the user’s call to alert them of an important call waiting for them. By using programmed keys, alternative call handling features such as paging, call park or E-mail are easily set or accessed.
Soft Phone integration
The iPECS ® Attendant connects over your LAN to the system and synchronizes with the attendant’s telephone. Regardless of the geographic location of your attendant, the iPECS Attendant software synchronizes with the system to provide the attendant real-time system and user information over a TCP/IP connection. The iPECS ® Attendant has an embedded soft phone that enables various call features without additional hardware, such as a desktop phone. Using simple and flexible configurations, your attendant can be fully productive with or without a hard phone, thus reducing the total cost of ownership of the system without jeopardizing call quality.
Simple directory management
The iPECS ® Attendant links with local and corporate contact databases for quick access to contact phone numbers. The iPECS ® Atten- dant software is compatible with Excel, ACT! and Goldmine formats. Flexible local database interface and back up to the local hard disk drive enable the attendant to easily manage all contacts. The operator can easily add, modify and delete the information as well as import and export external data from and to the directory.
Intuitive and tailored user interface
The ability to provide efficient and quick call handling is the key for attendants and the iPECS ® Attendant’s intuitive user interface provides the operator with clear user status and traffic information to be able to prioritize calls in any order. The attendant can also set up the display layout, icon or list type, font and button labels depending on his or her individual preference or company specific requirements or policies.
Even more productive enhancement tool
The iPECS ® Attendant software can quickly locate other users and send important text messages to any iPECS phone with display including wireless DECT or Wi-Fi handsets as well as to remote terminals. Local language support displays prompts and text in any desired language so your attendant can be more pro- ductive without any language barrier. With the iPECS Attendant software, the operator can perform basic administrative functions for other users, such as assigning flexible buttons, alarm/wake-up calls and defining station groups. Management can run statistical reports so as to understand call flow, number, density, and handling of calls.